Customer Support

Here you can find information about our broad range of support services.

Helpdesk
Our Helpdesk service experts will be your skilled contact persons. When you need fast assistance solving a problem on the telephone in engineering matters, or need assistance in procuring and arranging delivery for spare parts, they will organize the fastest possible field service calls and help you in processing the repair procedures.

The Helpdesk can be reached by telephone Mondays through Fridays. For assistance outside of normal business hours and on weekends, please use our Hotlines.

Click here to locate an Account Specialist in your area.

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Hotline
Our Service Hotline is open outside of normal business hours, on holidays and on weekends to assist you in solving problems involving critical operating processes related to Fluid Power components.

Our people will provide skilled assistance in troubleshooting, debugging, and operating problems. In the event our Service Hotline is unable to find a satisfactory solution, we will work with you to identify further actions that will result in a fast and sure resolution.

Click here to locate an Account Specialist in your area.

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Field Service
For on-site assistance in startup, application problems as well as troubleshooting and debugging, including issues related to customer-specific service and maintenance contracts.

With our skilled team of experienced field service technicians, we offer you on-site support in:

• Planning
• Installation
• Startup
• Application problems
• Troubleshooting and fault elimination
• Maintenance.

Streamlined channels of communication and our decades of experience guarantee that everything meshes and runs smoothly. We also support you in analyzing faults caused by equipment other than the ServoCon ALPHA system components, such as peripheral electronics, procedural and technical problems or machine mechanics.

Through consistent decentralizing of our field service organization and the resulting direct interface of our personnel with your people, response times and machine downtimes have been effectively minimized.

Click here to locate an Account Specialist in your area.

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Spare Parts Service
For rapid delivery of spare parts and skilled assistance with customer-specific spare parts programs.

Good, competent advice often helps to save costs. Our spare parts team will promptly respond to your needs for spare parts and ensure simple and easy order processing.

We will assist you in identifying the required parts, answer your price and delivery time questions, take care of delivery service for shipping the parts, employ a carrier service, and provide consultation in developing customer-specific spare parts packages, optimizing your reserve of spare parts.

We have combined many of the common and required spare parts into complete repair kits. These pre-assembled kits can be shipped from stock to your location. In addition to minimizing the response time on our end, this also reduces the logistics effort you need to invest, since just one item needs to be processed instead of many individual parts.

We include documentation with every kit. This ensures that you have all the information you need for replacing the parts quickly and with confidence.

Click here to locate an Account Specialist in your area.

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Repair Service
For repairs according to globally uniform specifications and quality standards. Fast, qualified and certified.

We repair and overhaul every component in your system in accordance with worldwide specifications and quality standards using standardized repair equipment using exclusively original replacement parts.

Every part we repair is updated to the state-of-the-art, tested and recalibrated to original specifications, and given a new part warranty. To ensure the highest degree of economy, availability and quality, we are continually optimizing our repair processes. We are ISO 9001-2000 compliant. If a repair no longer makes economic sense, we will work with you to find an alternative solution. Along with our components and equipment we offer disassembly and installation as well as pickup and delivery service.

We are prepared to perform extensive service work on large systems at your location. Rapid troubleshooting and repair or replacement of defective parts ensures that your system is back up and running in the shortest possible time.

Discuss on-site repair needs with your Account Specialist. Click here to locate an Account Specialist in your area.

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Retrofit and Updating
For cost-effective retrofitting and refurbishing of your machines and systems.

The mechanical components of your machines are still working; however, the controls have been working reliably for decades but no longer reflect the latest design. We can update that equipment with the latest technology at your request. Increases in capacity, legal regulations or environmental issues may make updating a necessity. To make sure you can continue to use your system with no problems, we retrofit your machines with the newest Fluid Power Controls.

New actuation units ensure reliable and economical operation of your system. A new control component is an easy way to implement and expand the functionalities of a discontinued one.

What we offer:

• We assist you by:
  • Making an on-site inspection of your equipment
  • Designing and proposing a new concept
  • Providing you with a concrete bid proposal
• We coordinate:
  • Installation and startup of the updated system
  • Training and instruction for your personnel

Click here to locate an Account Specialist in your area.

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Training
For expert knowledge transfer involving ServoCon ALPHA products and for equipping you with everything you need for your own training programs. Practical solutions from practical experience, from a single source.

To make the best use of our components and systems, knowledge of their many characteristics and capabilities is a great help.

What we offer:

• Comprehensive training (seminars and workshops) to qualify your employees and keep them up-to-date (teaching and study media) assisting in your own training and continuing education as well as self-study activities are available
• Industry-specific, professional training systems (teaching and practical exercise systems) for practical training and continuing education

Click here to locate an Account Specialist in your area.

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